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International Trust & Safety Operations Analyst - Canadian Market

Company: Indeed
Location: Pawtucket
Posted on: May 8, 2022

Job Description:


Austin 18.75 - 26.92 USD per hour


As an International Trust & Safety Analyst for the Canadian market, you are responsible for protecting the integrity of Indeed's products by investigating fraudulent job postings and identifying questionable business practices. You will come up with innovative ideas to drive tool development and process improvements that might significantly improve the search experience for millions of users.

You've been described as driven, curious-minded, detail-oriented, and someone who enjoys working in a problem-solving environment. You take pride in both finding problems and identifying their solutions. You are able to make difficult or wide-ranging decisions based on Indeed's current policy guidelines and are capable of developing a comprehensive view of our policies in order to make nuanced decisions. You possess a "go-getter" attitude and enjoy identifying market-specific issues and devising creative solutions.


- Use your - knowledge of the market to evaluate quality standards with supporting data -

- Strategize and initiate new project ideas that will help improve search quality in international markets with a focus on the Canadian market.
- Collaborate with other teams, such as Product, Client Success, or Engineering, to improve product features and job seeker experiences globally
- Consider the job seeker experience in every facet of your work
- Perform research and deep dive investigation moderate in scope to protect job seeker experience, maintain job quality and mitigate fraud
- Ability to interpret data, and acquire technical skills to help develop tools, automate processes and analyze data to identify and monitor ongoing fraud and quality trends in assigned markets
- Manage quality standards and communication flow with vendors and employees both internally and externally across multiple locations
- Facilitate training and maintain training materials for vendors, new hires, and other teams such as Client Success and Sales
- Use project management skills to organize all initiatives, prioritize projects and execute against market goals
- Help define the policies that guide company-wide quality decisions and take direction as to the appropriate level of policy restrictions for specific markets


- 2+ years of experience in related areas such as project management, business analysis, compliance trust & safety etc.

- Strong Familiarity with the Canadian job-hunting market
- Familiarity with constructing search queries and analyzing data sets and basic knowledge of SQL preferred
- Strong analytical, problem-solving, and decision-making skills
- Self-directed, eager to learn in a dynamic and fast-paced environment
- Detail-oriented, solid time management skills, and ability to constantly adjust priorities
- Demonstrated ability to learn new tools and improve operational efficiency


We are builders, we are integrators. IT creates and optimizes solutions for a rapidly growing business on a global scale. We work with distributed infrastructure, petabytes of data, and billions of transactions with no limitations on your creativity.


As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)


The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.


Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at at least one week in advance of your interview.


We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.


View Indeed's Applicant Privacy and Accessibility Policies -- -

Learn about our global employee perks, programs and benefits - - - -

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

Keywords: Indeed, Pawtucket , International Trust & Safety Operations Analyst - Canadian Market, Professions , Pawtucket, Rhode Island

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