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Field Dispatch Support Technician I - Printers

Company: eXcell
Location: Pawtucket
Posted on: March 25, 2020

Job Description:

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell httpwww.excell.com team. The Field Support Tech in this position will be traveling to customer locations to provide hardware break-fix and software support on desktops laptops and printers in the greater Rhode Island and Southern MA area. The expected work schedule is Tuesday-Saturday, 10 am to 7 pm plus mandatory on-call rotation. This is a driving position which requires a DMV background check to be completed Use of reliable, personal vehicle required Overview Technician will travel to each client s location to provide service Must maintain good customer focus meeting deadlines and service level agreements (SLAs) Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers Reviews and updates service tickets, contacting and scheduling service with customers, etc. Will be training on an extensive OEM line including Lexmark Printers, HP Desktops Laptops, Lenovo, and Apple certifications Relies on instructions and established guidelines to perform the functions of the job Works under general supervision Required Qualifications 2+ year(s) of desktop laptop break-fix experience Strong customer service skills required CompTIA A+ certification or ability to obtain Ability to learn detailed processes, as well as read service manuals and diagnose repairs Interpersonal skills needed to interact with a wide range of users and environments Ability to work weekends, staggered or late shifts possibly including evenings andor weekends May require an Associate Degree or equivalent Reliable transportation and a valid driver s license required W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell httpwww.excell.com Supports Equal Employment Opportunity eXcell httpwww.excell.com , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com httpwww.excell.com .

Keywords: eXcell, Pawtucket , Field Dispatch Support Technician I - Printers, Professions , Pawtucket, Rhode Island

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