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Product Custom Specialist

Company: Collette
Location: Pawtucket
Posted on: July 14, 2019

Job Description:

The Product Custom Specialist will be responsible for designing, contracting, pricing and executing customized itineraries while capturing what the group leader is looking for in the tour and exceeding expectations. Responsible for the custom tour from the initial bid request through the completion of the tour (or until the last guest is home); this includes talking to in-house and external customers to make sure all aspects of the custom experience are being meet.

Key Responsibilities:

•Territory Coverage: For all custom tours, the Product Custom Specialist is the first point of contact for the company, vendors and clients for the assigned territory to answer questions, solve problems and assist co-workers, vendors and clients.

•Conduct extensive research on potential custom vendors, including hotels, restaurants, gift shops, and step-on guides for all included and optional excursions.

•Complete full process for custom tours, including itineraries, optional tour creation, bid proposals, contract negotiations, space, sales interaction, accepted turnover, group leader time-logs, tour manager interaction, documents and review the program with the group leader. Create pricing based on itinerary for various price points based on passenger loads to meet the commission and sales goals of the clients.

•Negotiate and sign all contracts with all required vendors for the upcoming pricing season. Negotiate contracts with new and existing vendors as needed where we do not currently have valid contracts.

•Work with the Contract Manager and/or Product Manager to negotiate contracts when escalated assistance is required with new and existing custom vendors as needed where we do not currently have valid contracts.

•Work with other departments – including Air, Inside & Outside Sales, Inventory, Tour Manager etc. - to address questions and concerns prior to departure and while tour is on the road.

•Responsible for approving, negotiating and message creation on all custom tour changes and advising other company personnel through tour change form processed by the Product Coordinator.

•Conduct a post tour review of custom program upon completion of the tour. This will be done through survey review, phone calls, contacting sales representatives; tour manager's and group leaders when applicable.

Qualifications and Experience:

•Adept negotiator with proven track record of hitting margin targets.

•Extreme customer focus; passion for the senior and boomer market.

•Travel: Travel at least 30 days per year on the road working with sales reps and Product Managers to keep in touch with the market. Attend Corporate Events as requested – Tour Manager Meeting, Sales Meeting. Participate in Employee on Tour program as requested.

•Weekend Coverage: Manage the Product department emergency on-call phone 4-5 weekends a year, including working in the office during those weekends during busy season. In house coverage of 1 or more holiday(s) per year.

•Comply with all rules and regulations and perform any other duties/projects as assigned.

•This position reports to the Contract Manager

Keywords: Collette, Pawtucket , Product Custom Specialist, Other , Pawtucket, Rhode Island

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