Application Support II

Company: Commonwealth of Massachusetts
Location: Boston
Posted on: June 1, 2025

Job Description:

An Official website of the Commonwealth of MassachusettsJob Description - Application Support II (2500036C)MassDOT is looking for an Application Support II to join the application development and maintenance team to understand business processes, objectives, and requirements, while leveraging the FAST software to maximize productivity, improve customer service, and achieve development objectives. The Application Support II will be responsible for supporting the continued development efforts of the MassDOT RMV business division's application platform with a primary focus on the RMV ATLAS Application (a FAST Enterprise COTS application customized to the MA jurisdiction).To successfully build new features, troubleshoot and debug application issues, the Application Support II needs to be fluent in the Microsoft Application Development Stack (including Microsoft SQL Server, Microsoft VB.Net, and C# development). The Application Support II will function as a primary developer of feature requests to enhance and modify RMV business applications. The Application Support II must adhere to all MassDOT and Executive Office of Technology Services and Security (EOTSS) security standards and directives.The primary work location for this role will be at 10 Park Plaza, Boston, MA 02116. The work schedule for this position is Monday through Friday, 9:00 AM - 5:00 PM. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. Some travel may be required as needed to the RMV HQ at 25 Newport Ave Ext, Quincy, MA 02171.Duties and Responsibilities:

• Understand RMV Business requirements and how they can be implemented in .Net based proprietary ATLAS RMV platform as feature changes or new features
• Develop a deep understanding of the ATLAS configuration capabilities and how to extend them through business objectives
• Develop .Net application solutions based on MassDOT development standards and best practices, including FAST Application Development standards and constraints
• Evaluate existing ATLAS features and solutions to reprogram, update and add new features
• Collaborate with other development team members to deliver solutions on schedule
• Follow FAST/MassDOT development and production deployment best practices: Perform unit, integration, and functional testing before migration between development environments
• Participate in bi-weekly code deployment cycle
• Provide troubleshooting and help to debug applications for less seasoned Applications Developers
• Provide technical representation on a project team from definition through delivery and continuing via ongoing support
• Make recommendations on technology and development strategies that will increase cost-effectiveness and system flexibility (reduce "technical debt")
• Develop an understanding of the ATLAS application's core features
• Create or verify technical documents including application architecture, designs, and integration processes
• Ability to mentor, assist, and support other development team members
• Conduct and/or participate in peer reviews and code reviews as required
• Attend annually required secure coding & security best practices trainingPreferred Knowledge, Skills, and Abilities:
  • Three (3) + years of demonstrated experience designing and developing larger-scale enterprise applications
  • Hands-on experience and knowledge in some of the following technologies: Visual Studio 2022, Microsoft .Net Framework, VB.NET or C# language experience
  • Proficiency in database SQL language
  • Familiarity with application development for General Accounting systems a plus (GL, Revenue, Finance)
  • Demonstrated knowledge of formal software development lifecycle methodologies
  • Demonstrated knowledge of technical application tools in the marketplace
  • Knowledge of Service Oriented Architecture (SOA) and standards
  • Familiarity with architecture styles/APIs (REST and SOAP)
  • Understanding of Hybrid, Agile and Waterfall methodologies
  • Ability to work individually or as part of a team and develop relationships within the team and across the business
  • Strong analytical skills with the ability to analyze software problems and issues in order to develop solutions
  • Ability to engineer software solutions that integrate with multiple vendor products
  • Sound problem resolution, judgment, and decision-making
  • Familiarity with reporting using large datasets and tools (PowerBI)
  • FAST DSVS product knowledge a plusAbout MassDOTThe 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth's residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT's culture and career opportunities can be found at mass.gov/massdot-careers.MassDOT's divisions include: Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.First consideration will be given to those applicants that apply within the first 14 days.Minimum Entrance Requirements:Applicants must have (A) at least two (2) years of full-time or equivalent part-time professional or practical experience in the field of information technology application development, or (B) any equivalent combination of the required experience and the substitutions below.Substitutions:I. An Associate's degree in a related field may substitute for one (1) year of the required experience.II. A Bachelor's degree or higher in a related field may substitute for the required experience.When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.Primary LocationUnited States-Massachusetts-Boston-10 Park PlazaJobInformation Systems and TechnologyAgencyMassachusetts Department of TransportationScheduleFull-timeShiftDayJob PostingApr 15, 2025, 4:57:37 PMNumber of Openings1Salary79,538.68 - 118,661.11 Yearly
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Keywords: Commonwealth of Massachusetts, Pawtucket , Application Support II, Other , Boston, Rhode Island