Solar Programs, Customer Support Associate

A bachelor's degree or
A minimum of 2 years of relevant work experience without a degree
Ability to listen, comprehend, communicate, and resolve moderately complex technical topics
Have a pleasant and clear phone demeanor and professional tone, superior organizational skills, and the ability to quickly adapt to unexpected changes
Ability to function as a team player and multi-task between various projects to help meet and exceed program goals
Excellent verbal and written communication skills
Excellent time management and multi-tasking skills
Excellent personal accountability and quality control practices
Proficient in Microsoft Office Suite
Experience with Salesforce preferred
Bilingual (Spanish and English fluency) strongly preferred



Compensation to commensurate with experience with the pay band of $60,000 - $70,000/AnnuallyCompensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).
AI Use
At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one's own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience skills can truly shine.
Equal Opportunity Employer
Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.
Inclusion, Diversity, Equity, Accessibility
We live out our mission day in and day out by helping our clients and communities generate clean energy solutions the world needs. Our success is dependent on developing a team of creative thinkers, innovators, and a workforce that reflects the diversity of our world. To that end, we're committed to hiring, promoting, and retaining a diversity of talent, and infusing inclusion, diversity, equity, and accessibility (IDEA) throughout our business. We encourage people from all backgrounds and all walks of life to apply. Come grow with us at Energy Solutions!
Office Locations and a Remote Workforce
Energy Solutions operates as a predominantly remote workforce with offices insix different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Alaska, Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming.
Background Check Information
Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.
Reasonable Accommodations
Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email .