Senior Product Implementation & Support Specialist (Hybrid)

Company: American Family Insurance
Location: Boston
Posted on: May 1, 2025

Job Description:

Senior Product Implementation & Support Specialist (Hybrid)Senior Product Implementation & Support Specialist (Hybrid)Apply remote type Hybrid locations WI Madison NH Keene MA Boston time type Full time posted on Posted 2 Days Ago time left to apply End Date: May 6, 2025 (10 days left to apply) job requisition id R36585Accountable for the implementation and support of assigned products, inclusive of implementation and launch of new products, defect management and prioritization, and system support and quality control. Supports the overall product management strategy and product development lifecycle. Partners with other business units on new product development and implementation. Provides support to leadership and partner development teams regarding establishing and managing partner relationships.In this hybrid role, you will work at least 10 days per month from the office. You should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783 or Boston, MA 02110.Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.Position Compensation Range:$78,000.00 - $128,000.00Pay Rate Type:SalaryCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.Primary Accountabilities

• Implements and supports assigned products and associated system releases, including defect prioritization and management. Works with technology partners on system solutions and requirements, including proposal options and costs.
• Supports the creation of specific underwriting strategies and policies based on external industry and economic trends, and internal capabilities and business performance.
• Supports the establishment of underwriting referral rules and processes.
• Collaborates with internal partners to establish new and manage existing partner relationships.
• Accountable for the maintenance of business rules & requirements and documentation.
• Provides input into product & pricing planning and development processes regarding system impacts. Establishes and maintains process for underwriting risk reviews.
• Supports the communications, education and launch efforts for assigned products.
• Collaborates with Product Managers on the development and refinement of detailed operational data, metrics, and reporting requirements. Provides product intent (contract and underwriting) for consumer complaints and DOI inquiries.
• Collaborates with Corporate Compliance for Department of Insurance market conduct examinations and inquiries.
• Collaborates with Product Development, Product Management and IT on the consolidation of our corporate programs and platforms through conversions and migrations.Specialized Knowledge & Skills Requirements
  • Demonstrated experience providing customer-driven solutions, support or service.
  • Extensive knowledge and understanding of Property and Casualty Insurance product design and underwriting concepts.
  • Solid knowledge and understanding of market research and marketplace trends in insurance coverage.
  • Solid knowledge and understanding of project management methodologies, practices, techniques and tools.Licenses
    • Not applicable.Travel Requirements
      • Up to 25%.Physical Requirements
        • Work that primarily involves sitting/standing.Working Conditions
          • Not applicable.We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.About UsAt American Family Insurance, we know how hard our customers and employees work to achieve their dreams. That's why, for over 90 years, we've made it our mission to protect those dreams. It's all part of who we are and who we'll always be - innovative, caring, agile, trustworthy, transparent and passionate. We're a strong, forward-looking company and a proven leader in our industry. And if you're looking to make a difference, we're looking for you.
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Keywords: American Family Insurance, Pawtucket , Senior Product Implementation & Support Specialist (Hybrid), Other , Boston, Rhode Island