Call Center Representative

Company: Blackstone Valley Comm
Location: Pawtucket
Posted on: May 15, 2023

Job Description:

SUMMARY

Working as part of the care team, the Call Center Representative is responsible for providing outstanding customer service and will be the liaison between the organization and the community including current and potential patients, community partners, and vendors. It is the responsibility of this position to accept ownership for effectively addressing patient issues, complaints, and inquiries while ensuring customer satisfaction is at the core of every decision and displayed behavior.

EDUCATION, EXPERIENCE, & SKILLS

High School Diploma or equivalent

Minimum 2 years' experience in healthcare setting with electronic medical records, insurance, and collecting patient data

Minimum typing ability of 55 words per minute

Experience with medical terminology preferred.

OTHER REQUIREMENTS

Reliable transportation

Bilingual ability in English and Spanish, Portuguese or Creole speaking abilities preferred

Cultural sensitivity necessary to work with a diverse patient and staff population

Ability to work independently and collaboratively

Knowledge of computers and electronic medical records required

Knowledge of Microsoft Suite preferred

Strong communication skills, both verbal and written

Keywords: Blackstone Valley Comm, Pawtucket , Call Center Representative, Other , Pawtucket, Rhode Island