Call Center Representative
Company: Blackstone Valley Comm
Location: Pawtucket
Posted on: May 15, 2023
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Job Description:
SUMMARY
Working as part of the care team, the Call Center Representative is
responsible for providing outstanding customer service and will be
the liaison between the organization and the community including
current and potential patients, community partners, and vendors. It
is the responsibility of this position to accept ownership for
effectively addressing patient issues, complaints, and inquiries
while ensuring customer satisfaction is at the core of every
decision and displayed behavior.
EDUCATION, EXPERIENCE, & SKILLS
High School Diploma or equivalent
Minimum 2 years' experience in healthcare setting with electronic
medical records, insurance, and collecting patient data
Minimum typing ability of 55 words per minute
Experience with medical terminology preferred.
OTHER REQUIREMENTS
Reliable transportation
Bilingual ability in English and Spanish, Portuguese or Creole
speaking abilities preferred
Cultural sensitivity necessary to work with a diverse patient and
staff population
Ability to work independently and collaboratively
Knowledge of computers and electronic medical records required
Knowledge of Microsoft Suite preferred
Strong communication skills, both verbal and written
Keywords: Blackstone Valley Comm, Pawtucket , Call Center Representative, Other , Pawtucket, Rhode Island
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