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Professional Liability - Specialty Senior Underwriting Specialist (Hybrid/Remote)

Company: The Hanover Insurance Group
Location: Pawtucket
Posted on: March 13, 2023

Job Description:

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Professional Liability department is seeking a Specialty Senior Underwriting Specialist to join our dynamic team. The ideal candidate will possess diverse professional liability experience in LPL, MPL, A&E and APL, strong technical UW skills, a collaborative style, and a dynamic market facing and sales-minded demeanor.

The Hanover is reimagining the workplace and provides flexible work arrangements to meet your work & life demands. This role may hybrid or fully remote a flexible work arrangement (excluding, CA, CO, NY, and WA) with occasional business travel as needed.

The Hanover provides a diverse and inclusive work environment and encourages all qualified professionals to apply.

The actual job title and level may be flexible dependent on candidate qualifications and experience.

Come Discover The Hanover Difference!

Responsible for identifying, soliciting, underwriting, and selling new and renewal Specialty accounts that drive profitable growth and align with Industry Segments and LOB mix goals. Apply technical, sales and analytical skills to provide insurance solutions that help Hanover's customers manage risk. Demonstrates a thorough understanding of Hanover's strategies and appetites and will use internal and external data to make appropriate individual and portfolio risk decisions. Operates with limited daily supervision, seeks technical direction for matters outside one's authority and general expertise. Operates within a standard letter of authority for all underwriting decisions while managing a book of business, with moderate to high technical complexity and coordination.

This is a Full-time, Exempt role.


Technical Underwriting:
--- Thorough knowledge and understanding of business strategy (segments, general; coverage differentials; partner/non partner, etc.).
--- Knows and applies advanced underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, and loss analysis.
--- Advanced knowledge of pricing components and rating methodology and correlates pricing to exposure, financial and competitive analysis.
--- Adheres to CAT guidelines and applies increased knowledge of CAT aggregation strategies to decision making.
--- Can identify types of coverages including gaps in coverages typically provided within given operations, can explain coverages and correlating exposures and controls to agents to complete our value-added proposition.

Portfolio Management & Financial Acumen:
--- Manages assigned portfolio to achieve gross written premium, profitability, rate, retention, industry and LOB mix, new business and portfolio management goals.
--- Demonstrates ability to properly leverage competencies, act as a resource, and build long-term, profitable and mutually beneficial relationships with agencies, internal management, and external resources.
--- Constructs and executes portfolio business plans independently through organized workflow & desk management, which may include special projects.
--- Reviews key metrics and uncovers trends that may lead to new business opportunities within agents while achieving profitable growth.
--- Drives the implementation of profit improvement initiatives with key agents by leveraging resources.
--- Advocates and coordinates with Specialty departments to learn and share knowledge in cross sell opportunities to help manage portfolio/book of business.

Sales Management:
--- Operates with a franchise perspective to identify and drive enhanced sell opportunities and create growth within other lines of business and customer segments.
--- Utilize our value proposition to enhance agency economics, partner conversion and product specialization in partnership with local management. Prioritizes and drives effective relationship management and producer activities to build trust, facilitate negotiation, and secure commitment in order to improve yield and retention ratios.
--- Through stewardship process engage at the customer level for the most complex and prominent accounts within their territory.
--- Independently implements territory business plans, monitors performance, adjusts plan to ensure a substantial pipeline for future profitable growth.
--- Provide proper training and product knowledge transfer to existing and prospective agents so they can effectively sell Hanover as the go to market for their customers.
--- Makes sales presentations to agents and customers on a regular basis. Participates in more complex accounts.
--- Ability to uncover customer needs, position specific solutions, handle objections, and close deals.

--- Bachelor's Degree or equivalent experience.
--- 5-7+ years Underwriting experience.
--- 5-7+ years' experience driving agency relationships resulting in profitable new and renewal business.
--- Consistently demonstrates high level of proficiency across LOB UW core competencies. May specialize/certify in 1-2 specialty areas; experience with LPL, MPL, A&E, and APL highly desired.
--- Proficient in ability to identify, analyze and solve problems and manage and prioritize multiple concurrent projects. Is a resource by others to collaborate on more complex risks, pricing, trends, industry segments coverages and product knowledge.
--- May conduct peer-to-peer self-audits under the direction of management.
--- Demonstrates ability to adapt quickly to change, exercise influence, and act as a change advocate being open to new and different ways of thinking.
--- Viewed as an informal leader amongst the team/branch/region/LOB. Open to and proactively shares knowledge and expertise with peers, management and leadership. Acts as a mentor for less experienced underwriters or newly hired underwriters, may assist with training other team members.
--- Communication - Interacts and communicates with confidence with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment. Can judge appropriate means and method to communicate based on the nature of the communication. Able to influence desired outcomes to drive actions and results. Adept at influencing even when holding a position contrary to the majority opinion.
--- Judgement and Decision Making - Ability to exercise judgment, negotiate and make sound business decisions based on level of authority. Applies judgment and expertise to determine when escalation is needed. Demonstrates confidence in one's ability to apply decision making to UW assessment.
--- Teamwork and Collaboration - Consistently fosters collaboration and respect among team members. Easily adapts to the diverse interests, styles and perspective of key players. Is able to engage multiple members of a group to share information and to consider other points of view to reach objectives, consensus and/or deadlines. Experienced in working with a wide range of teams and readily shares lessons learned.

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:
--- Medical, dental, vision, life, and disability insurance
--- 401K with a company match
--- Tuition reimbursement
--- PTO
--- Company paid holidays
--- Flexible work arrangements
--- Cultural Awareness Day in support of IDE
--- On-site medical/wellness center (Worcester only)
--- Click here for the full list of Benefits
EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: and include the link of the job posting in which you are interested.

Privacy Policy:
To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.%18148711% %%insurance%%

Keywords: The Hanover Insurance Group, Pawtucket , Professional Liability - Specialty Senior Underwriting Specialist (Hybrid/Remote), Other , Pawtucket, Rhode Island

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