Guest Operations Intern
Company: Collette Travel Service
Location: Pawtucket
Posted on: May 8, 2022
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Job Description:
Collette is seeking aGuest Operations Intern. This is a hybrid
role based at our headquarters in Pawtucket, RI for 32-40 hours per
week.About Collette: Let Us Show You the WorldThere has never been
a better time to be in the travel industry. See the world, connect
with others, and experience the immersive benefits of one of the
trendiest industries when you join the Collette team! As the
longest-running tour operator in North America, our family-owned
business leads the industry in innovation and expertise. Collette's
passionate team works hard to fulfill travel dreams and is always
looking for talent that will help to shape the company's future.
Being part of the Collette team means having a willingness to grow,
a desire to learn and ask questions, and a zest for seeing the
world. From giving back to local communities to creating incredible
experiences for a world of travelers and being part of a
value-oriented team that cares for one another - Collette is all
about the people. So, what are you waiting for? Your journey starts
here.Position Summary:You like working with people. You are someone
who can delight with promptness, thoroughness, accuracy and maybe
an occasional pun or two. This is your chance to join a team
dedicated to helping our group leaders and their guests fulfill
their dreams of exploring the world! Collette is looking for an
intern with a passion for customer service and travel. As an
intern, you will work with the internal teams to assist in
supporting the customer's needs. You will gain knowledge and
experience on how to provide quality service and build customer
relationships. Join us on our mission to enhance life's journey by
creating extraordinary travel experiences.Primary
Functions:Processing daily reports and monthly audits - including
by not limited to passport audits, visa auditsUtilizing the booking
system to review guest's flights schedule updates and share updated
details with the customer. Identifying irregularities on flights
and working with the team for corrective solutions. Processing any
special requests for additional assistance guests may need while on
tour; ensuring we have all information needed and update
appropriate teamsOutbound calls/emails to review trip details
and/or changes to the itineraryKnowledge and Skills:Experience with
Microsoft Office (Word, Excel, and PowerPoint)Verbal and written
communication skillsExcellent attention to detailMust have the
ability to work independently as well as in partnership with the
teamMust be able to define and work towards deadlinesTeam player -
we win as a teamWillingness to work hard and have fun doing it!
Keywords: Collette Travel Service, Pawtucket , Guest Operations Intern, Other , Pawtucket, Rhode Island
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here to apply!
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