Guest Operations Intern

Company: Collette Travel Service
Location: Pawtucket
Posted on: May 8, 2022

Job Description:

Collette is seeking aGuest Operations Intern. This is a hybrid role based at our headquarters in Pawtucket, RI for 32-40 hours per week.About Collette: Let Us Show You the WorldThere has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here.Position Summary:You like working with people. You are someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. This is your chance to join a team dedicated to helping our group leaders and their guests fulfill their dreams of exploring the world! Collette is looking for an intern with a passion for customer service and travel. As an intern, you will work with the internal teams to assist in supporting the customer's needs. You will gain knowledge and experience on how to provide quality service and build customer relationships. Join us on our mission to enhance life's journey by creating extraordinary travel experiences.Primary Functions:Processing daily reports and monthly audits - including by not limited to passport audits, visa auditsUtilizing the booking system to review guest's flights schedule updates and share updated details with the customer. Identifying irregularities on flights and working with the team for corrective solutions. Processing any special requests for additional assistance guests may need while on tour; ensuring we have all information needed and update appropriate teamsOutbound calls/emails to review trip details and/or changes to the itineraryKnowledge and Skills:Experience with Microsoft Office (Word, Excel, and PowerPoint)Verbal and written communication skillsExcellent attention to detailMust have the ability to work independently as well as in partnership with the teamMust be able to define and work towards deadlinesTeam player - we win as a teamWillingness to work hard and have fun doing it!

Keywords: Collette Travel Service, Pawtucket , Guest Operations Intern, Other , Pawtucket, Rhode Island