Customer Service Rep - Hybrid Schedule!

Company: pet food experts
Location: Pawtucket
Posted on: January 13, 2022

Job Description:

Pet Food Experts (PFX) has been putting people first for over 80 years. As a fourth-generation, family-owned business, headquartered in Pawtucket RI, PFX has grown to be a leading distributor of pet food and supplies servicing over 5000 independent pet retail locations in 40 plus states nationwide. PFX is an award-winning, relationship-driven, service innovator delivering best-in-class customer experiences that create long-term success and sustainability for its partners and industry at large.
The Customer Service Representative position provides administrative support and superior customer service to retailers (customers) and vendors of Pet Food Experts, develops and maintains positive business partnerships and works collaboratively company-wide in an effort to maximize sales and develop customer relationships.
EMPLOYEE BENEFITS & PERKS:

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• Full benefits package (medical, dental and vision), PTO, 401(k)
  
• Paid Holidays
  
• Employee discount on pet food & supplies
  
• No weekends!
  
• Hybrid schedule!
  
  SCHEDULE: Monday - Friday, 8:30am to 5:00pm OR Monday - Thursday, 9:30am to 6:00pm, Friday 8:30am to 5:00pm
  SUMMARY OF ESSENTIAL FUNCTIONS
  
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  • Communicate daily with customers by telephone and email to fulfill and process orders and quotes in an accurate and efficient manner
    
  • Respond to customer requests and inquiries, and maintain current records of contacts and calls
    
  • Provides assistance to the Customer Experience Team through administrative tasks
    
  • Order entering (data entry) by processing fax, email, and electronic orders and credits
    
  • Ensure appropriate and accurate application of promotions on orders
    
    KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
    
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    • Strong attention to detail, sense of organization, and be a proactive team player
      
    • A minimum of 1 year of experience in office and customer service or related fields
      
    • Professional telephone, email and excellent interpersonal etiquette with internal and external customers
      
    • Basic computer skills are required and experience with the Google Suite is preferred
      
    • Ability to independently troubleshoot, problem-solve, and recognize industry trends
      
    • A focus on customer success while providing various forms of office administrative support
      
      EDUCATION AND EXPERIENCE
      
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      • High School Education or equivalent required, college degree a plus
        
      • 1 year inside sales and/or customer service experience preferred
        
      • Prior call center experience, a plus
        
      • Prior experience with the following platforms is a plus: Hubspot, A Plus, Infor
        
      • Prior pet industry knowledge, a plus
        
        If you have the qualifications and enthusiasm to join our Customer Experience Team, please apply for this position by clicking "Complete an Application", below or visit

Keywords: pet food experts, Pawtucket , Customer Service Rep - Hybrid Schedule!, Other , Pawtucket, Rhode Island