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Call Center Coordinator

Company: Blackstone Valley Community Health Care
Location: Pawtucket
Posted on: November 23, 2021

Job Description:

The Call Center Coordinator is responsible for the efficient operations of the call center office and overall day-to-day call center operations. This position requires attention to detail, focus on customer service and the ability to work well with a motivate teams. This position supervises and coordinates all activities of assigned call center and leads team to reach productivity and calls handled goals, ensures that the total calls handled goals are met, and trains the Call Center Representative staff to ensure organization policies and procedures are followed.EDUCATION, EXPERIENCE, & SKILLSHigh School DiplomaAssociates degree or greater in a healthcare, communications or business major preferredCall Center experience requiredSupervisory experience in a call center environment preferredOTHER REQUIREMENTSReliable transportationBilingual ability in English and Spanish, Portuguese or Creole speaking abilities preferredCultural sensitivity necessary to work with a diverse patient and staff populationAbility to work independently and collaborativelyKnowledge of computers and medical records requiredKnowledge of Microsoft Suite preferredStrong communication skills, both verbal and writtenJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offSchedule:8 hour shiftDay shiftAbility to commute/relocate:Pawtucket, RI 02860: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Experience:Call center: 1 year (Preferred)Customer service: 1 year (Preferred)Language:Spanish (Preferred)Cape Verdean Creole (Preferred)Work Location: One location

Keywords: Blackstone Valley Community Health Care, Pawtucket , Call Center Coordinator, Other , Pawtucket, Rhode Island

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