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Client Computing Technical Analyst

Company: Hasbro, Inc.
Location: Pawtucket
Posted on: May 3, 2021

Job Description:

At Hasbro, we are looking for people who are passionate about impacting the future of play and entertainment. We seek individuals who are committed, curious, creative, and who are eager to keep imagination alive on teams that play together and create together. Our values - community, passion, integrity, creativity and inclusion - help cultivate inspiring, diverse workplaces where teams are built on positivity as much as productivity, and where individuals can do work they love with people they enjoy on brands they believe in, all for a company driven by greater purpose.

We have an opportunity for a Client Computing Technical Analyst to join our team! The ideal candidate is experienced in placing the user first, is highly passionate about working with a collaborative IT support team and is able to own and solve end-user problems. We are looking for a team member with integrity, a creative problem solver who can work with all team members to handle support needs quickly and have fun doing it! We are a multifaceted, fast-paced team environment that thrives when solving problems. Your time will be spent fulfilling hardware and software requests, responding to incidents, identifying and resolving problems and escalating when needed. Work is performed with little supervision and requires initiative and judgment.

A day in the life as a Client Computing Technical Analyst:

  • Solve a broad variety of day-to-day onsite and remote technical issues related to internal laptop and desktop systems, software and network infrastructure.

  • Provide superb technical support and customer service to end users and end clients.

  • Answer incoming support calls in a timely and professional manner.

  • Hardware, software and peripheral deployments.

  • Participate in multi-functional IT projects and training as needed.

What you'll bring:

  • Experience with Windows 10, Mac OSX, Microsoft O365, SCCM, JAMF, and Citrix VM support

  • Familiarity with Active Directory, Windows desktop administration and domain administration.

  • Experience with Service Now or a similar ticketing system

  • Experience with installation/maintenance of personal computer hardware and software

  • Experience with large scale computer imaging, data transfers, and deployments.

  • Excellent customer service skills.

  • Good analytical and problem resolution skills.

  • Associate degree and/or equivalent.

  • IT Professional certifications (A+, ACMT, MCSA: Windows 10, and ITIL) are a plus.

Hasbro's world-class brands and talented people are our greatest assets. One of the ways we invest in you is through a competitive and contemporary benefits package. Your particular benefits package will depend on your position, location, local legal requirements and years with the company. Here's a look at what your benefits package may include: Medical, Dental & Vision Insurance, Half-day Fridays year round, Paid Vacation Time & Holidays, Generous 401(k) match, Paid Parental Leave, Team Hasbro Volunteer Program, Employee Giving & Matching Gifts Programs, Tuition Reimbursement, Toy Discounts and more!

Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.

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Keywords: Hasbro, Inc., Pawtucket , Client Computing Technical Analyst, Other , Pawtucket, Rhode Island

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