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AVP Mortgage Department Manager

Company: Pawtucket Credit Union
Location: Pawtucket
Posted on: September 13, 2020

Job Description:

Pawtucket Credit Union offers an array of benefits including competitive salaries, medical, dental, vacation and holiday pay, 401(k) plan, plus much more.

Unrivaled value in products and services and a commitment to the well-being of our employees, members, and the communities we serve, are guiding principles that continue to make Pawtucket Credit Union "The smarter way to bank." PCU offers the following benefits: medical, dental, vision, paid time off, holiday pay including birthday holiday, 401(k) plan, employee homebuyer assistance, plus much more!

Title: AVP Mortgage Department Manager

Job Category: Full-Time


Under the direction of the VP of Real Estate Lending, oversee Underwriting, Processing and Funding groups to ensure timely and compliant loan production. Lead facilitation of an effective production workflow between Loan Officers, Processors, Underwriters and Closers to create an environment that delivers exceptional service to internal customers and members.

Maintain up-to-date working knowledge of real estate lending guidelines and compliance with secondary market, as well as awareness in the field of credit granting (i.e., government agencies, federal and state regulations, data processing requirements, future developments in the field, etc.).

Manage workflows and volume, meeting allotted times-frames and re-evaluation of procedures to improve productivity, loan quality, and member service efficiencies.

Responsible for ensuring staff is adhering to PCU, GSE, and FHA requirements in addition to federal and state regulatory requirements.

Handle/oversee centralized operations of the department.

Coordinate daily operations of the Real Estate lending department by allocating and coordinating work flow and work schedules, direct employees in the more complex phases of work, monitor for accuracy and efficiency, train new employees and cross-train existing staff, direct staff personnel issues such as attendance and vacation, performance evaluations and compliance with credit union policies and procedures.

Ensure policies, procedures, secondary market guidelines, and federal and state regulations are all adhered to.

Prepare, maintain and/or oversee department records to ensure compliance.

Respond to all inquiries and requests by internal/external customers. Provide guidance to less experienced closers.

Maintain and distribute rate information as needed, including but not limited to rate indices for adjustable rate mortgages.

Perform department related duties as needed, approving/denying mortgages within established guidelines.

Maintain and periodically review and update policies and procedures to ensure efficiency and effectiveness of department and compliance with all applicable regulations.

Hold regularly scheduled meetings with employees to evaluate work status, status of departmental goals and procedural changes.

Maintain HMDA LAR for accuracy.

Perform other duties as required.


Bachelor's degree from a four-year college or university in business or related field required.

At least 10 to 15 years of progressively increasing work experience in Real Estate Lending in a financial institution required. At least 4 years of significant managerial experience of a Real Estate Lending department and staff.

Must register/be registered by the Nationwide Mortgage Licensing System and Registry.

FHA Direct Endorsement required. Experience with CFPB/TRID regulations required.

Knowledge of real estate lending operational practices and regulatory requirements, including Secondary market knowledge and experience in Mortgage Servicing.

Computer software proficiency to include MS Office and assorted banking software and internet research skills required.

Proven ability to gather and analyze data and information, draw logical conclusions, and make appropriate recommendations.

Excellent communication skills both written and verbal. Effective presentation skills. Must possess strong quantitative skills.

Ability to maintain a positive and upbeat Credit Union image.

Demonstrated ability to manage multiple priorities simultaneously with time management/organizational/multi-tasking skills while keeping each on schedule and on budget.

Ability to work effectively under pressure and to meet tight month-end deadlines.

Established ability to work collaboratively across all levels and functions of PCU to coordinate solutions.

Ability to effectively balance policies, procedures and administrative requirements of the Credit Union and the individual needs of staff members.

Ability to work independently and also as a team member.


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Keywords: Pawtucket Credit Union, Pawtucket , AVP Mortgage Department Manager, Other , Pawtucket, Rhode Island

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