Colleague Technology Senior Architect
Company: Citizens Bank
Posted on: November 6, 2019
DescriptionThe Colleague Technology Senior Architect performs a
critical role in defining and implementing the end user delivery
strategy. This role within the Colleague Technology Services offers
the opportunity to lead the evolution of end user computing
technology across the enterprise. Reporting to the Colleague
Technology Enterprise Architect, you will build partnerships with
the enterprise IT and architecture team, the user community and
external partners. The principal peers of this role are the
Colleague Technology architects, engineers, service delivery
managers, service desk management, and governance and risk
The ideal candidate is an experienced IT end user computing
architect who has proven experience in all phases of the standard
end user delivery model. General knowledge across the technology
scope as well as demonstrated depth in one or more technologies is
required, as well as prior experience in infrastructure
engineering. The Colleague Technology Architect applies this
expertise across all aspects of the end user service design
framework to deliver a superior colleague experience which is
scalable, sustainable and supportable.
Technology Scope of PositionEnd user compute, collaboration, and
directory services domains. Microsoft and Apple operating systems.
Devices such as laptops, desktops, tablets, mobile phones,
printers, collaboration systems, and peripherals. Platform
applications and management tools for mobile/traditional device,
image and configuration management; security; virtual computing;
application and device inventory and lifecycle; monitoring,
alerting and reporting; enterprise and Internet messaging; unified
collaboration and communication; web collaboration and document
management; directory services; identity federation; remote access;
- Collaborate with the Colleague Technology stakeholder workgroup
to develop and maintain a strategic technology roadmap with a time
horizon of 3+ years. Create short-term tactical solutions to
achieve long-term objectives of the roadmap.
- Develop market and options analysis, point of view, business
case, project solution approach and design development, ROI/TCO
analysis, architecture and security standards and patterns, usually
assigned to a specific project portfolio
- Closely partner with peers to ensure colleague experience and
service design best practices are delivered across the
- Partner with finance, sourcing, risk, legal to create RFI/RFP,
master services agreements, statements of work, and other formal
- Provide input to teammates handling critical incidents, outages
and root cause analysis.
- Maintain currency in end user market trends and participate in
industry workgroups as needed.
- Maintain awareness of IT and business priorities and apply them
to the delivery of in-flight projects and technology
strategies.Work LocationNew England region preferred. Flex work
allowed. Remote (Eastern US) is available for highly qualified
- 7+ years experience in solution, application and infrastructure
architecture in geographically distributed organizations at scale.
Experience in regulated industries a plus.
- Application of solution architecture and IT frameworks and
tools such as TOGAF, Zachman, UML, ITIL, COBIT, Six Sigma. -
- Knowledge of Internet, data security, and industry standards
and best practices within the technology scope of position, as well
as supporting infrastructure such as networking, database, storage,
disaster recovery, business resiliency, and server systems.
- Excellent written, verbal, and visual communication and
presentation abilities with proficiency in English.
- Ability to research and introduce new end user computing
delivery solutions, drive issues to completion, prioritize multiple
projects at the same time with competitive needs and milestones
with minimal supervision, often on technically ambiguous
- Ability to interact with peers and management in formal and
informal situations in a highly professional manner.
- Solid understanding of financial and accounting models used for
project budgeting and reporting, as well as understanding technical
and legal contracts.
- Solid understanding of service design and delivery including
architecture and engineering specifications, process design,
transition to operations, change management, and end user
- Bachelors or Masters degree in a technical or scientific
discipline.Hours and Work ScheduleHours per Week: 40Work Schedule:
Monday - FridayWhy Work for UsAt Citizens, you'll find a
customer-centric culture built around helping our customers and
giving back to our local communities. When you join our team, you
are part of a supportive and collaborative workforce, with access
to training and tools to accelerate your potential and maximize
your career growth.Equal Employment OpportunityIt is the policy of
Citizens Bank to provide equal employment and advancement
opportunities to all colleagues and applicants for employment
without regard to race, color, ethnicity, religion, gender,
pregnancy/childbirth, age, national origin, sexual orientation,
gender identity or expression, disability or perceived disability,
genetic information, citizenship, veteran or military status,
marital or domestic partner status, or any other category protected
by federal, state and/or local laws.Equal Employment and
Opportunity Employer/Disabled/VeteranCitizens Bank is a brand name
of Citizens Bank, N.A. and each of its respective
Keywords: Citizens Bank, Pawtucket , Colleague Technology Senior Architect, IT / Software / Systems , Pawtucket, Rhode Island
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