General Manager, Full-Time, Fenway, West Elm

Company: Williams-Sonoma, Inc.
Location: Boston
Posted on: June 1, 2025

Job Description:

We hope you're interested in building a home with us. Even if you don't meet every requirement listed in this job description, we still encourage you to apply.About the TeamOur mission is to enhance the quality of our customers' lives at home. We prioritize the customer in everything we do, guided by our core values: People First, customers, quality, shareholders, integrity, and corporate responsibility.Overview of the General Manager roleYou will hire and develop talented associates, providing leadership to meet or exceed sales, payroll, and expense goals. You will manage store operations, maintain inventory and visual standards, and ensure excellent customer service and positive brand experiences. Building strong relationships with customers is essential.Responsibilities

• Ensure the store meets or exceeds sales and contest goals, and manages payroll effectively based on current trends.
• Prioritize, plan, and adjust schedules and daily activities to meet business objectives; hold the team accountable.
• Train and motivate associates in sales, customer service, and product knowledge through ongoing programs.
• Assess performance and provide continuous feedback.
• Complete performance appraisals and development plans.
• Ensure an exceptional customer experience to achieve world-class service standards.
• Maintain an active presence on the sales floor, ensuring adequate staff coverage.
• Create a fair and respectful environment aligned with our "People First" philosophy.
• Collaborate with District Managers and peers to develop best practices in store management.Criteria

• Proven ability to manage staff to exceed sales while meeting payroll goals.
• Experience in identifying top talent, creating teams, and developing staff.
• Ability to handle complex issues and prioritize multiple tasks.
• Motivate and influence others through personal example.
• Effective communication, organization, and leadership skills.
• Minimum of 4 years management experience in retail, preferably in specialty or multi-unit environments.Physical Requirements
  • Ability to be mobile on the sales floor for extended periods.
  • Capability to lift and move medium to large items up to 75 lbs., using proper safety techniques.
  • Employment is contingent upon a successful background check.
  • Availability to work flexible hours, including weekends and during the holiday season.Our Mission Around Diversity, Equity & InclusionWe believe that a culture focused on diversity, equity, and inclusion fosters innovation, high performance, and superior customer experiences. We aim to create a workplace where everyone can bring their authentic selves, and where individual differences are valued and appreciated.Benefits Just for YouDepending on your role and location, benefits may include:
    • Generous discounts on all Williams-Sonoma brands.
    • 401(k) plan and other investment options.
    • Paid vacations and holidays.
    • Health, dental, and vision insurance, including benefits for same-sex domestic partners.
    • Wellness programs supporting physical, financial, and emotional health.Your Journey in Continued LearningWe offer:
      • Personal development plans and career discussions.
      • Annual performance reviews.
      • Opportunities across brands and functions.
      • Online learning resources and leadership development programs.Note: WSI will not sponsor immigration cases at this time and this role is not eligible for relocation assistance.San Francisco LocationsWilliams-Sonoma, Inc. is an Equal Opportunity Employer. We consider qualified applicants with criminal histories in accordance with local laws.
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Keywords: Williams-Sonoma, Inc., Pawtucket , General Manager, Full-Time, Fenway, West Elm, Executive , Boston, Rhode Island