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Senior Network Service Delivery Engineer

Company: Citizens Bank
Location: Pawtucket
Posted on: November 2, 2019

Job Description:

DescriptionThe Senior Network Service Delivery Engineer role supports the end-to-end delivery for Citizens network infrastructure. This role works as a part of the overall Network Services organization to coordinate installing, configuring, maintaining, and optimizing all network infrastructure components. This critical network team is charged with the responsibility to deploy, harden, and maintain overall network platforms.
Services that the Delivery organization provides includes business requested project support, network platform administration / provisioning, and network platform lifecycle management. The successful candidate must have multi-disciplined experience with the delivery of network services across routing, switching, and network security platforms.
Primary responsibilities include:

  • Lead network projects from planning to end-to-end delivery, including collaboration with Network Architecture -
  • Maintain the network operating environment by supporting lifecycle projects while ensuring compliance with configuration standards
  • Provide day-to-day management and support of key network infrastructure and platforms - including services such as TACACS, Prime, and Infoblox
  • Support platform provisioning such as firewall policy modifications, routing updates, switch configurations, and net new infrastructure additions
  • Translate business requirements into technical requirements, and ultimately technology solutions
  • Perform periodic review of network process, procedures and protocols to maintain a high level of customer satisfaction in the most effective and efficient manner.
  • Serve as an SME on networking technologies, acting as an escalation point for next level support from the Network Operations organization
  • Provide partnership and consultation with internal business partners in Cybersecurity, Architecture and Service Operations & Support, including third-party support organizations and vendors.
  • Maintain network solutions that are compliant with Cybersecurity Policy and applicable industry regulations
  • Support evolution of the network services operating environment through automation and new technology adoptionQualificationsRequired Skills/Experience:
    • Experience supporting a multi-platform network environment with demonstrated ability to lead the delivery for current and new technologies
    • Strong understanding of campus and datacenter routing, switching, and network protocols
    • Experience with MPLS, BGP, and dynamic routing protocols
    • Ability to apply process management principles and structure to network based projects
    • Ability to manage multiple project activities simultaneously to short timescales
    • Proven ability to prioritize and execute tasks in a high-pressure environment
    • Strong verbal and written communication skillsEducation, Certifications and/or Other Professional:
      • Bachelor's Degree in related technical discipline with 8+ years of network service delivery (Data, Voice and Cyber Security) experience.Hours & Work Schedule
        Hours per Week: 40
        Work Schedule: M - FWhy Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityIt is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

Keywords: Citizens Bank, Pawtucket , Senior Network Service Delivery Engineer, Engineering , Pawtucket, Rhode Island

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