In House Service Specialist
Company: millenniumsoft
Location: Warwick
Posted on: April 1, 2026
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Job Description:
Position : In House Service Specialist Location : Warwick, RI
Duration : 3 Months Contract Start Time : 9:45 AM End Time : 6:00
PM Total Hours/week : 40.00 Description: Create requests in
appropriate databases to support customer orders such as new
customer account set up, and customer pricing. Identify and
coordinate resolution of any issues that may negatively affect
customer satisfaction. Input customer orders received via fax,
email, and phone. Review orders received for accuracy and
completeness, confirm and/or correct customer orders prior to
entering into system. Process orders and respond to inquires in the
Customer Service Mailbox. Process requests for credit, rebill and
returns as needed. Handle all customer contacts in a professional
and courteous manner. Comply with all Company, Departmental, and
applicable Quality System work instructions, procedures and
policies. Input and manage orders for exception products requiring
special handling. Compose accurate, prompt and appropriate replies
to all customer contacts. Enter all contact information into
appropriate database(s) in compliance with Company and Regulatory
policies. Ensure that all potentially serious incidents are raised
to the appropriate levels of Management. Resolve service complaints
to the satisfaction of the customer within established company
guidelines. Provide support to other team members as needed.
Keywords: millenniumsoft, Pawtucket , In House Service Specialist, Customer Service & Call Center , Warwick, Rhode Island
