Medical Secretary - Worcester, MA
Company: Optum
Location: Worcester
Posted on: May 14, 2025
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Job Description:
$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data, and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits, and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
We have an immediate opening for a friendly, patient focused and
detailed oriented Medical Secretary (Care Team Support) to join our
team. The Medical Secretary is responsible for the completion of
set processes and protocols. Works cooperatively with all members
of the care team to support the vision and mission of the
organization, deliver excellent customer service, and adhere to
Lean processes. Supports the teams in meeting financial, clinical,
and service goals.
Location: -5 Neponset St. Worcester, MA -(Primary Care
Department)
Schedule (Full-Time 38.75 Hours): Monday-Friday from 8 AM to 4:30
PM or 8 AM to 5 PM EST
Primary Responsibilities:
Enter orders and referrals, and sort faxes as requested by primary
care provider or care team
Process prior authorizations
Collect or verify demographic information, including key
demographic fields
Load or update insurance information as needed
Verify eligibility and flag appointment accordingly
Schedule appointments using approved scheduling guidelines
Use call processing and other applicable functionality in the EHR
to take messages and communicate with clinicians
Monitor daily reminder call logs; conduct outreach to patients
requiring appointments; contact patients who, "no show," for follow
up appointments for chronic conditions or preventive care
Monitor administrative tasks in the EHR inbasket and respond
timely
Scan and index documents into the EHR; ensure that necessary
documents, lab results, etc. are available in advance of patient
visits
Assist coworkers as needed to assure smooth office operation and
delivery of excellent service through teamwork
Demonstrate respect for patients and staff by presenting a
friendly, courteous manner at all times and maintaining patient
confidentiality
Perform other duties as assigned
What are the reasons to consider working for UnitedHealth Group? -
Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period
plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending
Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,
etc.)
More information can be downloaded at: -
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher)
1+ years of receptionist experience or 2+ years of customer service
experience -
Access to reliable transportation and the ability to travel 10% of
the time to cover other practices, if needed
Preferred Qualifications:
1+ years of experience as a receptionist in a healthcare setting or
5+ years of customer service experience -
Experience working with an electronic health record (EPIC) -
Intermediate level of computer proficiency (including Microsoft
Outlook and Teams)
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**PLEASE NOTE** The sign-on bonus is only available to external
candidates. - Candidates who are currently working for UnitedHealth
Group, UnitedHealthcare or a related entity in a full time, part
time or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus. -
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The salary range for this role is $16.00 -to $28.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Pawtucket , Medical Secretary - Worcester, MA, Administration, Clerical , Worcester, Rhode Island
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